At Jolly Vet Clinic, customer satisfaction is important to us. We offer returns and exchanges on select products under the following policy.

1. Eligibility:

• Products must be returned within 7 days of purchase.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase (receipt or invoice) is required.

2. Non-Returnable Items:

• Perishable goods (e.g., pet food or treats)
• Medications and supplements
• Grooming or hygiene products that have been opened

3. Process:

• To initiate a return, please contact us at info@jollyvetclinic.com or visit our clinic.
• Approved returns may be exchanged or refunded to the original payment method.

4. Damaged or Defective Items:

If your product arrives damaged or defective, please contact us within 48 hours. We will arrange for a replacement or refund after inspecting the issue.

5. Refund Timeframe:

Refunds are processed within 5–10 business days after approval.

6. In-Clinic Returns:

You can return eligible items directly to our clinic location during business hours.

7. Contact Us:

Jolly Vet Clinic, UAE
Email: info@jollyvetclinic.com